Operations Consulting - What You Get

Phase 1 (3 months)

Process Mapping

Understand your dental practice processes, team interactions, inefficiences and critical problems that are ultimately affecting your patient experience.

Identify Key Opportunities

Identify list of key opportunities and activities to be carried out in your practice, resources needed and time commitment.

Bottom Up Analysis

Carry out a bottom-up analysis and get an insight into the key pain points of your team members and key opportunities we can work on.

Establish Key KPIs

Establish key operational metrics to manage your dental practice as an effective business: what you should monitor & what you should improve.

Phase 2 (1 month per activity)

Advertising Effectiveness

Analyse the effectiveness of your advertising campaigns, ROI, and evaluate solutions to increase click through rate.

Room Readiness

Analysis and identify strategies to improve room readiness which avoids clinical interruptions.

Restocking Process

Set up process for managing inventory effectively avoiding interruptions in clinical procedures.

Inventory Management

Set up mechanism to order 'the right level of inventory' without holding unnecessary excess which affects cashflow.

SOP Creation & Training

Remove experience variation by creating SOP & Training that will set up your practice for success in the future years.

Revenue Analysis

We will analyse your data (if available) to identify non-converted revenue opportunities.

Defects Elimination

We will analyse your data (if available) to identify defects. Examples: patients that had to return to practice or leads that have to call multiple times.

Patient & Lead Handling

Identify streamlining opportunities in the lead & patient journey to remove double handling and streamling the operation.

Operational Best Practice

Set up operational best practice such as team huddles, gembas etc to improve communication across teams.

The Return

Phase 1

Phase 1 is all about understanding your business and doing the ground work to understand your improvement opportunities. This phase needs 3 months - on average - and will involve your team's knowledge.

Typical Outcomes:

1. Identification of key pain points

2. Identification of Key Metrics affecting your business

3. Quantification of opportunities

4. Identification of differences between "what you think patient experiences" vs. "what patient actually experiences".

Phase 2

Phase 2 is all about taking the discoveries from Phase 1 and running improvement projects to resolve issues and set up the practice to run as an effective business.

Typical Benefits:

1. Cashflow increased by 20-30%

2. Increased revenue by 25% by identifying revenue opportunities on PMS.

3. Number of appointments interrupted due to lack of equipment reduced by 45%

4. Full understanding on advertising effectiveness

5. SOPs created to simplify staff training and simplify staff onboarding.

The Investment

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❇️ Consulting - Phase 1

Subscription

£1500

❇️ Consulting - Phase 1 + 3 Activities

With this package you will get access to our consulting team for 3 months. They will work with your team to discover key opportunities, metrics and make recommendations for how to run the business more effectively. In addition, the team will carry out 3x activities to improve your business that will run for a total of 3 months.

Subscription

£1500

❇️ Consulting - Phase 1 + 9 Activities

With this package you will get access to our consulting team for 3 months. They will work with your team to discover key opportunities, metrics and make recommendations for how to run the business more effectively. In addition, the team will carry out 9x activities to improve your business that will run for a total of 9 months.

Subscription

£1500

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